FREQUENTLY ASKED QUESTIONS
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Q. How much will it cost to fix my laptop
*For workshop laptop / desktop computer and IT service northside Brisbane
$99 flat rate for most computer repairs in our workshop at Albany Creek, north side of
Brisbane computer repair shop. We also supply “FREE RETURN POST” service for your
convenience.
*For mobile laptop / desktop computer and IT service Brisbane:
$120 per hour. We charge $120 an hour to repair or service your computer at your place
or work. Most of jobs will be finished in 1 to 2 hours.
*Quote fee: $55
The quote fee is for workshop time in diagnosing and identifying the solution or sourcing
and pricing replacement parts. This fee is only paid if you decide not to go ahead with any
repairs.
*Any required hardware will be charged at competitive rates.
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Q. Is it worth getting my computer fixed or should I just buy a new one?
We understand that new laptop computers or desktop computers are reasonably
cheap at this stage. For this reason, is it worth getting your computer repaired or
just to buy a new one? There are few factors to consider:
a) The age of your laptop computer or desktop computer: The older it is the
less you’d want to spend on repairing it.
b) Software and setup: If you buy a new laptop computer, can you get the software
you used to use to install in the new laptop computer or do you have to buy the
new piece of software. The software could be very costly and it can be very painful
to rebuild your personal setup in your new laptop computer.
c) Data transfer: It could be very expensive if you have lots of email, documents, music
and photos etc…
d) Computer issues: If the issues of the computers are very straight forward such as
broken screen repair or keyboard not working etc… The new parts will 100% fix the
issues. If the issues are intermittent, corrupt display or random shutdown etc…These
could be the sign of future unreliability.
At The Laptop Guy, we offer $55 diagnostic service, we will tell you what is wrong with
your computer and how much it is going to cost to repair your computer. We only charge
this fee if you decide not to proceed with the repair of your computer.
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Q. How long will it take to repair my laptop?
*For hardware job:
Our turn around target is 1 to 2 working days. We try to hold as many parts as possible
in stock. However, if parts need to be ordered. It may take up to 1 to 2 weeks, but the
job will be done on the day the parts arrive.
*For software job:
The software job turn around day is 1 to 2 working days. However, it might take longer
if the job needs heavy data recovery.
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Q. Can I bring my computer to The Laptop Guy computer
repairs & services? Where is your workshop? What is your
computer repair service hours.
Yes. Our workshop is located at 17 Tanager St, Albany Creek 4035. Find us on
Monday to Friday from 8:00 AM to 8:00 PM. Weekend service available (By appointment only).
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Q. Do you open on the weekend?
Yes, we open Monday to Friday from 8:00 AM to 8:00 PM. Weekend service available (By
appointment only)
We understand that sometimes customers need emergency computer repairs.
We are also available for customers needing to drop-off, pick-up computers
out of these hours before or after work.
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Q. How do I check my job status?
Normally, we will try to keep our customer up to date all the time. If you would like to
know the progress, the best way to check up on your job is give us a quick phone call on
07 3264 8842 or 0418 757 615 .
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Q. Could you recover the data from my dead laptop?
The best way to make sure you won’t lose any of your data is by removing your hard
drive from dead laptop and fit it into a USB external caddy. Then we will remove the
windows security. So that you can fully access your data as a external USB hard drive.
The process gives you 100% access to your data without high cost of data recovery.
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Q. Could you replace my broken laptop screen?
Here at The Laptop Guy, we could replace all sorts of laptop screens including MAC
laptops. We supply fast, professional and affordable computer repair services for our
customers.
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Q. My laptop has a very noisy fan. Could it be fixed?
Yes. Sometimes the noisy fan is caused by the dust and just require to reassemble
the latpop to give it a good clean but sometimes it is caused by the bearing in the
fan. In that case, it will need to be replaced.
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Q. Could you fix my over heating and shutting down laptop?
As the computer cooling system (CPU fan and heat sink) sucks in cool air to keep
CPU temperature low. It also sucks in dust, dirt and fluff. It will eventually block
the air flow. Then causes the laptop to overheat and shut down. The Laptop Guy
supplies a professional clean up for your laptop. We will reapply new thermal transfer
paste to the heat sink on CPU and VGA chip at the same time when we clean the fan.
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Q. A few keys on my laptop keyboard are not working. Is it repairable?
Unfortunately, if you have a few keys on the keyboard not working, the only option
for you will be to replace the whole keyboard.
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What causes my laptop not booting into windows, blue screening
and not responding. Could you fix it?
It is very common fault of laptops or computers that are not booting into windows
or not responding and crashing with blue screen after log into windows. To determine
if it is hardware ( Hard drive, video chip and mother board etc…), or software (Virus
or spyware attack). Our technicians will require to test your latpop or computer and
determine the exact problem to quote on repair.
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Q. I broke the DC jack (the pin in the place where the AC charger plugs
in), could you repair it?
Using generic or non genuine chargers normally causes broken DC jacks. ( Where
your computer charger plugs in). Here at The Laptop Guy, we supply the professional
and affordable repair service to reassemble your laptop and resolder a new DC jack with
flat rate ($88 labour + $20 for most of the jacks).
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Q. Do you guarantee your repair?
Yes, we provide warranty for all the jobs we do and the parts we fit (During the
parts warranty period)
* Virus or spyware re-infection is normally not covered under warranty.
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Q. Can I upgrade my laptop?
Yes, some components in the laptops could be upgraded. EX: RAM, hard drive,
optical drive and operation system. You can upgrade video card in some models
of laptops. However, a few components in the laptop could not be upgraded. EX:
Screen size, CPU, mother board.
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Q. What causes my laptop to run so slow?
There are a few things causing slow laptop computers:
a) Virus, spyware and fakeware infection.
b) Too many programs in start up.
c) Failing hard drive.
d) Over heating will cause CPU running in slower speed.
e) Software conflict.
f) Insufficient RAM.
g) CPU setting in windows.
Bring your laptop into our workshop to get free laptop computer health check.
We will identify your computer issue and give you a quotation for improving your
computer speed.
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Q. How do I transfer my data from my old laptop to a new one?
We suggest using external USB hard drive to copy your data across to the new laptop.
Or alternatively, you can fit your old hard drive into an external USB hard drive
enclosure and access you data from old hard drive.
If you require any help getting your data from your old laptop to the new one, just simply
bring your laptop in and leave it with us and we can do it for you.
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